Overview

Building a custom Electronic Health Record system is typically slow, expensive, and resource intensive. While every healthcare institution has unique workflows, most EHRs still follow largely similar structures, resulting in repeated effort and long setup cycles.

This case study explores how a modular, form and workflow driven EHR could significantly reduce the time required to build and deploy custom EHRs without compromising reliability, safety, or adoption.

Role: Product Designer Type: Exploratory product design case study Focus: System design, workflow modeling, configurability & adoption

Problem Statement

Healthcare institutions rely on EHRs for daily operations, yet creating a custom EHR often requires months of requirement gathering, development, and iteration. This delays adoption and pulls teams away from patient care.

Design challenge:

“How might we enable healthcare institutions to build and adapt custom EHRs quickly while ensuring trust, consistency, and ease of use across clinical and administrative teams?”

Discovery & Insights

Through conversations with doctors, nurses, front desk staff, and administrative teams, a few consistent patterns emerged:

• Patient data capture is fundamentally form based
• Most EHRs share a common structural foundation across institutions
• Errors often occur due to unclear workflows and lack of guidance during data entry
• Requirement gathering cycles are long despite minimal workflow variation

These insights suggested that customization should exist within structured guardrails rather than starting from scratch each time.

The Core Idea

Instead of building fully custom EHRs for each institution, Bloks enables clinics and hospitals to assemble their EHR using configurable building blocks:

• Custom forms created through a guided builder
• Step by step workflows connecting those forms
• Role based access to ensure accountability and safety